We understand that sometimes plans change, and you may need to cancel or modify your order. Below is our detailed policy regarding order cancellations and modifications.

1. Cancellation and Modification Window

• You may request to cancel or modify your order within 6 hours from the time of purchase.
• After this window, your order will be processed, and changes or cancellations may no longer be possible.

2. How to Request a Cancellation or Modification

To cancel or modify your order, please contact us as soon as possible:

• Email: contact@titydecor.com
• Subject Line: "Order Cancellation Request" or "Order Modification Request"
• Include the following details in your request:
  • Order number
  • Full name
  • Specific changes or cancellation reason

3. Conditions for Cancellation and Modification

• Cancellation:

  • If the request is made within the 6-hour window, we will cancel your order and issue a full refund.
  • If the cancellation request is made after 6 hours, we cannot guarantee that the order will be canceled, as it may already be in the processing or shipping stage.

• Modification:

  • If the request is made within the 6-hour window, we will do our best to update your order details (e.g., shipping address, product size, or color).
  • After 6 hours, modifications may not be possible if the order has already entered processing or shipping.

4. Refund Process for Cancellations

• For successfully canceled orders, refunds will be processed within 3-5 business days after confirmation.
• Refunds will be issued to the original payment method used for the purchase.

5. Orders Already Shipped

• Once your order has been shipped, cancellations and modifications are no longer possible.
• In such cases, you may refer to our Return and Refund Policy for guidance on returning the product after delivery.

6. Important Notes

• Timely communication is crucial to ensure we can accommodate your request within the 6-hour window.
• Orders placed during weekends or holidays will follow the same 6-hour policy, but processing may begin on the next business day.

7. Contact Information

If you have any questions or need assistance with cancellations or modifications, please contact us:

• Email: contact@titydecor.com
• Customer Support: Available 24/7

We appreciate your understanding and will do our best to assist you with your request promptly. Thank you for shopping with us!