We always strive to provide the best shopping experience for our customers. However, if you're not satisfied with your purchase, we are happy to assist you with returns and refunds under the following conditions:

1. Conditions for Returning Products:

• Products must be returned within 30 days of the delivery date.
• Items must be unused, unwashed, in their original condition with tags and packaging intact.
• Items such as underwear, socks, and promotional products are not eligible for returns.

2. Return Process:

• Contact our customer service team via email at contact@titydecor.com to inform us about the return.
• Provide your order number, product photos, and the reason for the return.
• Once your request is approved, we will provide instructions on how to return the product.

3. Shipping Fees:

• We offer free return shipping for products with manufacturing defects or incorrect items.
• For other return reasons, the customer will be responsible for the return shipping costs.

4. Refunds:

• After receiving and inspecting the returned product, we will process your refund within 5-7 business days.
• Refunds will be issued to your original payment method (credit card, debit card, e-wallet, etc.).
• Original shipping fees (if applicable) are non-refundable unless the product is defective or incorrect.

5. Exchanges:

• We offer exchanges for defective products or incorrect orders. If you wish to exchange for a different size or color, please contact us for assistance.

6. Important Notes:

• We are not responsible for lost return shipments. Please ensure the product is packaged securely and includes the original purchase receipt.

7. Contact Us

If you have any questions about our return and refund policy, please contact our customer service team via email at contact@titydecor.com.

Thank you for shopping with us!