We are committed to providing you with the best shopping experience. However, if there are any issues with your purchase, we are here to assist you through our return and refund policy as outlined below:

1. Conditions for Returning Products

We accept return requests within 10 days from the date you receive your product (as confirmed by the shipping carrier). To qualify for a return, the product must meet the following conditions:

• The product is in its original condition, unused, and unwashed.
• All packaging, tags, and labels are intact and undamaged.
• The product is not listed in the non-returnable items category (see Section 6).
• You have a valid receipt or proof of purchase.

2. Return Request Process

To request a return, please follow these steps:

1. Contact us via email at contact@titydecor.com within 10 days of receiving the product.
2. Include the following information in your email:
   • Your full name and phone number.
   • Order number and the product(s) you wish to return.
   • Reason for the return (e.g., defective product, incorrect item received, not as described, etc.).
   • Photos of the product (including the item, packaging, and any defects if applicable).
3. Wait for a response from our customer service team within 2 business days.

3. Refund Policy

Once we receive and inspect the returned product, we will process your refund as follows:

• 100% refund of the product value if the product is defective, damaged, or incorrectly delivered.
• Refund excluding shipping fees for returns due to personal reasons (e.g., wrong size, change of mind, etc.).

Refund timelines:

• If the return is approved, the refund will be processed within 7-10 business days and issued to the original payment method.

4. Return Shipping Costs

• If the product is defective or incorrectly delivered, we will cover all return shipping costs.
• For returns due to personal reasons, the customer will be responsible for the return shipping cost.

5. Important Notes

• We are not responsible for products lost or damaged during return shipping. Please use a trackable shipping service and ensure proper packaging.
• If a return request is not submitted within the specified timeframe or if the product does not meet the return conditions, we reserve the right to decline the request.

6. Non-Returnable Items

• Products on sale with a discount of 50% or more.
• Custom-made or personalized products.
• Small accessories or personal hygiene products.

7. Contact Information

If you have any questions regarding our return and refund policy, please contact us via:

• Email: contact@titydecor.com
• Support hours: 24/7

We hope this policy provides you with peace of mind when shopping with us. Thank you for your trust and for choosing our store!