Gender : Women

Collar : O-Neck

Material : COTTON,POLYESTER

Season : Autumn/Winter

At our store, we strive to deliver your orders promptly and securely. Below is a detailed explanation of our shipping policy to ensure clarity and meet your expectations.

1. Shipping Method

We provide Express Shipping for all orders to guarantee fast and reliable delivery to our customers.

2. Processing Time

• All orders are processed within 5-10 business days after payment is confirmed.
• During this time, your order undergoes:
  • Order verification
  • Quality checks to ensure products meet our standards
  • Secure and proper packaging to prevent damage during transit
• You will receive an email notification once your order has been processed and is ready for shipping.

3. Delivery Time

• After your order has been shipped, it typically takes 10-15 business days to arrive at its destination.
• Total delivery time = Processing time + Shipping time.

Factors that may affect delivery time include:

• Unforeseen delays caused by weather conditions, public holidays, or customs processing (for orders shipped to the United States).
• Natural disasters or disruptions in the shipping network.

We make every effort to minimize delays and will notify you promptly if there are any unexpected changes.

4. Shipping Coverage

Currently, we only ship orders to the following locations:

• Vietnam
• United States

We are working to expand our shipping services to other regions in the future to better serve our customers worldwide.

5. Shipping Fee

• A flat shipping fee of $6.49 USD is applied to all orders, regardless of the destination, product weight, or order size.
• The flat rate ensures a simple and transparent shipping cost for all customers.

6. Order Tracking

Once your order is shipped, you will receive an email containing the tracking number and a link to track your shipment in real time. This ensures you are informed about the progress of your delivery at every stage.

7. Delivery Policies

• Accurate Shipping Address: Please ensure that your shipping address is complete and accurate during checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
• Missed Deliveries: If a delivery attempt is missed, the courier may leave a notification or attempt a redelivery. If the order is returned to us due to an undeliverable address, you may be responsible for reshipping costs.
• Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately with your order details and tracking number. We will work with the courier to resolve the issue promptly.

8. Customs and Duties (For US Orders)

• NO CUSTOMS OR DUTY FEES! We pay these fees so you don’t have to! The total billed at checkout is the final amount you pay, inclusive of VAT, with no additional charges at the time of delivery!
• Customs processing may cause slight delays in delivery time, which is beyond our control.

9. Important Notes

• Public Holidays: Processing and shipping times may be slightly extended during national holidays or peak shopping seasons.
• Unforeseen Events: Delays caused by natural disasters, strikes, or disruptions in courier services may occur. In such cases, we will notify you and keep you updated.

10. Contact Information

If you have any questions or concerns about your order or our shipping policy, please do not hesitate to contact us:

• Email: contact@titydecor.com
• Customer Support: Available 24/7

We appreciate your trust in our store and look forward to providing you with the best possible shopping experience. Thank you for choosing us!

We are committed to providing you with the best shopping experience. However, if there are any issues with your purchase, we are here to assist you through our return and refund policy as outlined below:

1. Conditions for Returning Products

We accept return requests within 10 days from the date you receive your product (as confirmed by the shipping carrier). To qualify for a return, the product must meet the following conditions:

• The product is in its original condition, unused, and unwashed.
• All packaging, tags, and labels are intact and undamaged.
• The product is not listed in the non-returnable items category (see Section 6).
• You have a valid receipt or proof of purchase.

2. Return Request Process

To request a return, please follow these steps:

1. Contact us via email at contact@titydecor.com within 10 days of receiving the product.
2. Include the following information in your email:
   • Your full name and phone number.
   • Order number and the product(s) you wish to return.
   • Reason for the return (e.g., defective product, incorrect item received, not as described, etc.).
   • Photos of the product (including the item, packaging, and any defects if applicable).
3. Wait for a response from our customer service team within 2 business days.

3. Refund Policy

Once we receive and inspect the returned product, we will process your refund as follows:

• 100% refund of the product value if the product is defective, damaged, or incorrectly delivered.
• Refund excluding shipping fees for returns due to personal reasons (e.g., wrong size, change of mind, etc.).

Refund timelines:

• If the return is approved, the refund will be processed within 7-10 business days and issued to the original payment method.

4. Return Shipping Costs

• If the product is defective or incorrectly delivered, we will cover all return shipping costs.
• For returns due to personal reasons, the customer will be responsible for the return shipping cost.

5. Important Notes

• We are not responsible for products lost or damaged during return shipping. Please use a trackable shipping service and ensure proper packaging.
• If a return request is not submitted within the specified timeframe or if the product does not meet the return conditions, we reserve the right to decline the request.

6. Non-Returnable Items

• Products on sale with a discount of 50% or more.
• Custom-made or personalized products.
• Small accessories or personal hygiene products.

7. Contact Information

If you have any questions regarding our return and refund policy, please contact us via:

• Email: contact@titydecor.com
• Support hours: 24/7

We hope this policy provides you with peace of mind when shopping with us. Thank you for your trust and for choosing our store!