Shipping Made Simple – Fast, Reliable, and Transparent

At our store, we’re all about getting your order to you quickly and safely. Here’s a breakdown of our shipping policy to keep things clear and hassle-free.

1. How We Ship

We offer Express Shipping for every order, ensuring your package arrives swiftly and securely, no matter where you are.

2. Order Processing

Once your payment is confirmed, we spring into action:

• Processing Time: 5-10 business days.
• What happens? Order verification, quality checks to guarantee top-notch standards, and careful packaging to keep everything safe.
• You’ll get an email the moment your order is ready to ship.

3. Delivery Timeline

After shipping, expect your order to arrive in 10-15 business days.

• Total Time: Processing (5-10 days) + Shipping (10-15 days).
• Heads-up: Delays can happen due to weather, holidays, customs (especially for U.S. orders), or rare events like natural disasters. We’ll keep you posted if anything slows us down.

4. Where We Deliver

Right now, we ship to:

• Vietnam
• United States
• More destinations coming soon as we grow to reach you wherever you are!

5. Shipping Cost

One flat rate, no surprises: $6.49 USD for all orders – no matter the size, weight, or destination. Simple, fair, and upfront.

6. Track Your Order

Once your package is on its way, we’ll send you a tracking number and a link to follow its journey in real time. You’re always in the loop.

7. Delivery Details

• Correct Address: Double-check your shipping info at checkout. We can’t fix delays or lost packages due to incomplete or wrong addresses.
• Missed Delivery: If you’re not around, the courier might try again or leave a note. If it comes back to us, reshipping costs may apply.
• Lost or Damaged?: Rare, but if it happens, reach out with your order details and tracking number. We’ll sort it out with the courier ASAP.

8. Customs & Fees

Great news: No customs or duty fees! We cover those so your checkout total – including VAT – is all you pay. No extra charges on delivery day! (Note: Customs processing might slightly delay U.S. orders, but we’ll keep you updated.)

9. Things to Note

• Holidays: Processing and shipping may stretch a bit during peak seasons or national holidays.
• Unexpected Delays: Storms, strikes, or courier hiccups? We’ll let you know and work to keep things moving.

10. We’re Here to Help

Questions about shipping or your order? Contact us anytime:

• Email: contact@titydecor.com
• Support: 24/7

Thanks for shopping with us! We’re excited to deliver a great experience straight to your door.

Your Satisfaction, Our Promise – Return & Refund Made Simple

At our store, we’re dedicated to making your shopping experience seamless and delightful. If something isn’t quite right with your purchase, we’ve got you covered with a clear and friendly return and refund policy designed to keep things stress-free.

1. When Can You Return?

We happily accept returns within 10 days from the day your order arrives (based on the delivery confirmation). To be eligible, your item should be:

• Unused and in original condition – just as you received it, clean and unworn.
• Complete with all tags, labels, and packaging – intact and undamaged.
• Not listed as non-returnable (see Section 6 for details).
• Accompanied by a valid receipt or proof of purchase.

2. How to Request a Return

Getting started is easy:

1. Reach out to us at contact@titydecor.com within 10 days of delivery.
2. Include in your email:
   • Your full name and contact number.
   • Order number and the item(s) you’d like to return.
   • A brief reason for the return (e.g., damaged item, not what you expected, etc.).
   • Clear photos of the item, packaging, and any issues (if applicable).
3. Our friendly team will get back to you within 2 business days with next steps.

3. Our Refund Commitment

Once we receive and inspect your return, here’s what you can expect:

• Full refund (100% of the item’s value) for defective, damaged, or incorrect items.
• Partial refund (excluding shipping fees) for returns due to personal reasons, like a change of heart or sizing mix-up.

Refund timing: Approved refunds are processed within 7-10 business days and sent back to your original payment method.

4. Who Covers Return Shipping?

• Our mistake? We’ve got it. If the item is defective or incorrect, we’ll cover all return shipping costs.
• Your choice? You cover it. For personal reasons (e.g., changed your mind), the return shipping cost is on you.

5. Good to Know

• Keep it safe: We recommend using a trackable shipping service for returns, as we can’t be responsible for items lost or damaged in transit.
• Timing matters: Requests made after 10 days or items not meeting our conditions may not be accepted.

6. Non-Returnable Items

Some items are final sale, including:

• Products discounted by 50% or more.
• Custom-made or personalized items.
• Small accessories or personal hygiene products.

7. Need an Exchange?

If you’d prefer a different item or a replacement, just let us know within 10 days of receiving your order. Contact our team, and we’ll guide you through the process.

8. We’re Here for You

Questions? Our support team is ready to help:

• Email: contact@titydecor.com
• Hours: 24/7

We want you to shop with confidence, knowing we’re here to make things right. Thank you for choosing us – your trust means the world!