Welcome to our FAQ page! Below you’ll find answers to some of the most common questions regarding our products, shipping, payments, cancellations, and more. If you can't find the information you're looking for, feel free to contact us directly.

1. What payment methods do you accept?

We accept PayPal as the only payment method. Payments are processed in United States Dollars (USD).

2. What is your shipping policy?

We offer Express Shipping with a flat fee of $6.49 USD.

• Processing Time: 5-10 business days
• Shipping Time: 10-15 business days after processing
• Regions We Ship To: Vietnam and the United States

For more details, please refer to our Shipping Policy.

3. Can I change or cancel my order?

You can request to cancel or modify your order within 6 hours of purchase.
To do so, please contact us immediately via email with your order details. After 6 hours, we cannot guarantee cancellation or modification, as your order may have already been processed or shipped.

For more details, check our Cancellation and Modification Policy.

4. How do I track my order?

Once your order has been shipped, we will provide you with tracking information via email. You can use the provided tracking number to monitor your shipment in real-time.

5. Do you ship internationally?

Currently, we only ship within Vietnam and the United States. We are working on expanding our shipping destinations in the future.

6. What if my payment fails?

If your payment is declined, please check with PayPal or your bank for the reason. Common issues include insufficient funds, incorrect details, or restrictions. Once resolved, you can attempt the payment again or contact us for assistance.

7. How do I return a product?

Our Return and Refund Policy allows returns within 10 days of receiving the product. Please ensure that the product is unused and in its original condition. For more details, refer to our Return and Refund Policy.

8. How do I contact customer support?

You can reach our customer support team 24/7 by emailing us at:

• Email: contact@titydecor.com

We are happy to assist you with any questions or concerns!

9. Are there any additional fees for shipping?

No, we charge a flat shipping fee of $6.49 USD. There are no hidden fees or additional charges for shipping.

10. Can I modify my shipping address after placing an order?

You can request to change the shipping address within the first 6 hours of placing your order. After this time, we may not be able to modify the shipping address if the order has already been processed or shipped. Please contact us as soon as possible if you need to make changes.

11. What happens if my package is lost or damaged during shipping?

If your package is lost or damaged in transit, please contact us immediately with your order details and tracking number. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a refund.

12. Do you offer refunds?

Refunds are issued for canceled orders within 6 hours, and for returns within 10 days as per our Return and Refund Policy. Refunds will be issued to the original payment method.

We hope this page helps clarify any questions you may have. If you still need assistance, feel free to reach out to us! Thank you for shopping with us!